• Can I access my website without the www.?

• Do you offer dial-up or broadband Internet service?

• How do I manage my email accounts?

• How do I set up my domain name through AWS servers?

• I've lost my password. Can you give it to me?

• How do I FTP my files to your server?

• I can't login to my account. What's wrong?

• My website appears to be down. What's wrong?

Can I access my website without the www.?

Yes. You can access your website with or without the www.

Do you offer dial-up or broadband Internet access?

No, you must acquire your own Internet Service Provider (ISP) if you wish to access the internet.

How do I manage my email accounts?

Please contact AWS if you wish to add, edit, or remove POP email accounts. The number of email accounts you can have active at one time is dependent upon your specfiic hosting package. You can also have us set up aliases to forward mail. If you desire, AWS will help you set up your email address(es) when you signup for service.

How do I set up my domain name through AWS servers?

To change your domain name server to AWS, please give us a call toll free at 1-800-679-1686. We can help you through this relatively easy process at no charge. If you are familiar with domain name server assignments, point your domain name to the following DNS: Primary = SALMON.RCIP.COM; Secondary = NS2.ELI.NET.

I've lost my password. Can you give it to me?

Sure. If you has lost your username or password for any AWS application, please call or email us a request using your primary email address we have in our records for your AWS account. If emailing, state your account's domain name. An AWS representative will call or email you the requested information upon client verification.

How do I FTP my files to your server?

In order for you to transfer your files from local PC to an AWS server, you will need to use a File Transport Protocal (FTP) client. Simply follow the instructions below to FTP to an AWS server using your FTP client. If you are FTPing from WYSIWYG web publishing software such as Dreamweaver or FrontPage, please refer to its own FTP instructions.

FTP instructions:

1. Launch your FTP client.
2. Create a new FTP profile (site), and name it whatever you like.
3. Specify the "host name" or "IP address" by entering the IP address provided in your account welcome letter.
4. Enter your FTP username (provided in your account welcome letter).
5. Enter your FTP password where it says "password." (provided in your account welcome letter).
6. Leave field blank where it asks for a "host directory", "initial path" or "remote site folder".
7. Click the button to make the connection.
8. Once some folders appear in the FTP client's display, simply select the files from your PC and place into the desired folder of your FTP client.
9. The files are now copied to the server.

NOTE: No other fields need to be filled in for this to work, only the designated fields from above are required. Each FTP client may have its own terminology. If you are having problems making an FTP connection, please contact us.

To view the files on the web, simply type your IP address or associated domain name and the file you would like to view into your browser.

I can't login to my account. What's wrong?

It is possible you are entering the wrong username or password. Please double-check these in your AWS account welcome letter. If you are entering these correctly, it could be a network problem. If you think this is the case, please report it to us immediately.

My website appears to be down. What's wrong?

First, check to make sure your domain name has been transferred before you attempt to find your website using your domain name. If your domain name has not been fully registered or transferred, you will not be able to view your website through it. Instead, you will need to use your IP address or unique AWS account address (for this information, please refer to the login email you were sent after signup). If your domain has been transferred, it is possible that it could be a network problem. If you think this is the case, please report it to us immediately.