• How can I upgrade my current website and services to even higher quality with more interactive features at an affordable price?

• How do I change my account information?

• I am interested in seeing how much traffic and exposure my site is getting. Is there a way I can see this?

• My organization wants to host a promotional event. Can AWS help coordinate and promote the event?

• I would like to keep my site fresh with updates and new photos. How often can I update my site?

• I have seen other players advertise their website with clothing (e.g. hats, t-shirts, etc.). Does AWS offer this sort of services?

• I already have a site with AWS, and it's primarily geared toward the fans. I would like to have a site for my charitable organization as well. Do you suggest having both sites or stick with just one site?

• How do fans know where to find my website?

• I am getting too much fan email to respond to through my website. Is there a service to help with this?

How can I upgrade my current website and services to even higher quality with more interactive features at an affordable price?

AWS works with the client's specific needs and we understand that needs to change. If you are looking to upgrade your services with us, all it takes is a simple request, and we will be glad to discuss service upgrades that fall within your budget.

How do I change my account information?

Using you email account we have on file for your AWS account, email us with your request. Once we have authenticated you, we can make the requested changes.

I am interested in seeing how much traffic and exposure my site is getting. Is there a way I can see this?

AWS provides a way for you to view your website’s traffic that resides on AWS servers. You may choose to utilize our Live Stats program to access stats reports online at your desire through a user login interface. Access to this program is dependent upon your specific hosting package. If you are unsure of what is included in your package, please contact us. If you need to know how to access stats through the Live Stats program but forgot how, please see our Technical Support FAQs.

My organization wants to host a promotional event. Can AWS help coordinate and promote the event?

Yes. With the proper notification prior to the event, AWS and our partners have the capabilities of helping you organize and/or host your event. If you know you have an event coming up and have a tentative date in mind, please contact us so we can begin the communication process as well as the timely planning necessary to make a successful event.

I would like to keep my site fresh with updates and new photos. How often can I update my site?

Current information and updates is a key component to a successful website. With many packages, AWS does not restrict our clients to a specific amount of updates in a given month. With basic updates, such as the score of a game, photos from a particular game or event, or just changing the wording in some content already present, please notify us about the desired changes and they will usually occur within 24 hours (if AWS is managing the site for you). If the update is lengthy and/or is more resource-demanding (including graphic creation or modification), a 48 hour to one week time frame should be expected, depending on the complexity of the design.

If you would like to do manual updates and content management on your own, you can also do this 24 hours a day, 7 days a week. There are two ways to do this: 1.) FTP (File Transfer Protocol) allows you add/delete/edit web pgaes and upload files to your live site, or 2.) An online site management interface can easily be logged into for live changes (if you have a database-driven website). If you have a basic understanding of Macromedia Dreamweaver, Microsoft Front Page, or another WYSIWYG web editor, you might feel comfortable making your own updates through FTP. If you do not but still want to update your own site, then we highly suggest you choose our online interface solutions.

I have seen other players advertise their website with clothing (e.g. hats, t-shirts, etc.). Does AWS offer this sort of services?

Clothing, such as hats and t-shirts, is a great way to promote your website and get the word out to fans, teammates, and family and friends that you have a dynamic presence on the web. AWS works with our clients to make the best possible logos and graphics that will stimulate a person’s interest to come check out the site. Whether you have an idea of what you are looking for in a particular promotional tool, or if you would like AWS to provide an array of options, please contact us for more details on this particular service and for a free quote.

I already have a site with AWS, and it's primarily geared toward the fans. I would like to have a site for my charitable organization as well. Do you suggest having both sites or stick with just one site?

Some website owners like to have one site and put everything on it and that is fine. But, if the main focus for your original website is for the fans, we would suggest to have a separate website created that is completely dedicated to your organization. This new site would have a completely separate domain name as well as design and look to the site. We would help you obtain a “.org” domain name extension, which will help signify the website’s purpose. An important aspect about having two separate sites is that they will be inter-linked to help with their promotion. We will provide professional graphic links as a means for visitors to go back and forth between each website.

How do fans know where to find my site?

Visitors will find your website in a few different ways. The most common way a site is found is through direct URL entry (typing in a specific domain name into a browser address bar, e.g. www.yourdomainname.com). This is why it is very important to have a domain name that is easily found and remembered – one that can easily be stumbled across while a visitor is “surfing the net”. Another prime means is through an internet search engine. A search engine is a website that allows visitors to search on key words and terms that give them a list of results of potential sites/pages they are looking for. AWS works hard to optimize your site to rank high in the search engines. Other ways include, but are not limited to, links on other websites that link directly to your site, traditional marketing vehicles (magazine ads, flyers, banners, etc.), news articles written about you and your site, television or radio interviews that mention the site, and word of mouth/viral advertising from fans, friends, family, and site visitors.

I am getting too much fan email to respond to through my website. Is there a service to help with this?

AWS understands that most of our clients are very busy, and is why we provide a service to respond to fan mail. Many athletes like to respond to fans themselves, but if it becomes overwhelming, we can help. AWS can even filter and forward a select and agreed to amount of emails to your per week or month to personally respond to. For those that do not get personal responses from you, AWS can respond to and act as a representative for the e-mails. Please contact us for more details on this service.